Return & Refund Policy

Return & Refund Policy

Last updated: September 27, 2026


### 1. Eligibility for Returns
You may request a return within 30 days after you receive your item.
To be eligible for return:
- Item must be unused, undamaged, and in the original packaging.
- Proof of purchase / order number is required.
Customized, personalized, clearance and hygiene-related items are non-returnable.

### 2. Return Process
To start a return:
Contact our support team at support@BrightJoyfulPetHavenMS.shop with your order number and photos of the product.
We will send you return instructions after approval.
Return shipping cost may be covered by you unless the item arrived damaged or wrong.

### 3. Refunds
Once we receive and inspect the returned item, we will notify you of approval or rejection.
If approved, refund will be processed to your original payment method. Refund processing time depends on your payment provider.

### 4. Damaged / Wrong Items
If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with photos. We will arrange replacement or refund at no extra cost to you.

### 5. Contact
For questions about returns and refunds:
CalmWeave Home LLC
Address: 440 W Madison St, Houston, MS 388512, USA
Email: support@BrightJoyfulPetHavenMS.shop